Refund & Cancellation Policy

Last updated: 10 August 2026

Draft. This document is being finalised ahead of our public launch and has not yet been reviewed by legal counsel. It is provided for transparency and will be updated before paid plans begin.

How cancellations and refunds work at RateOwl. We aim to keep this simple and fair.

Free trial

RateOwl starts with a free 30-day trial. No payment method is needed to start it, and you are not charged anything during the trial. The trial does not turn into a paid subscription by itself. A subscription starts only when you agree to one, and the price and billing cycle are confirmed with you before you pay.

Cancelling

During the trial: there is nothing to cancel. No payment method is on file, and the trial simply ends unless you subscribe.
On a paid plan: cancelling stops future renewals. You keep access until the end of the period you have already paid for.
No partial refunds for the current billing period once it has started, except where required by law.

Billing errors

If you believe you were charged in error — a duplicate charge, a charge after cancellation, or a clear mistake — contact us within 30 days and we will investigate and put it right, including a refund where appropriate.

How to cancel

Cancel or delete your account by emailing support@rateowl.io and we will help.

Changes

We may update this policy when paid plans launch or as the service changes. The exact terms shown to you at checkout will govern your subscription.

RateOwl Sdn. Bhd., Company No. 202601023634 (1685731-X), operating as RateOwl.